As part of an ongoing series of changes to the traditional official services provider model, Fern and its sister company, NexxtShow, have eliminated service cancellation charges. This change is intended to simplify the relationship between Fern/NexxtShow and the exhibitor while easing the exhibitor’s decision to commit to show participation, according to Fern CEO Aaron Bludworth.
Effective October 1, 2020, any exhibitor order placed with Fern or NexxtShow through their OneView exhibitor portal will be refunded 100% should the exhibitor cancel services prior to seven days before show opening for any reason; no questions asked.
“With COVID-19’s unprecedented disruption to live events, our team decided to accelerate the implementation of this change and others we’ll be announcing soon,” said Bludworth. “The path back to in-person events requires flexibility by all stakeholders, from health and safety practices to methods of experience delivery and financial models. We are confident this new ordering policy will help give exhibitors the financial confidence to commit to shows, alleviating concerns about changing circumstances that could have resulted in burdensome costs.”
The new refund policy furthers the Fern’s and NexxtShow’s commitment to delivering exhibitor-friendly, personalized experiences. While cancellation charges were historically a tool to help providers plan and avoid incurring excess costs, the two companies have developed extensive national networks that will mitigate these costs.
Fern has always been a leader in friendly exhibitor service and is culturally policy light. This is formalizing what has often been our practice at the individual exhibitor level.
For additional information please contact Jim Kelley, Vice-President of Marketing & Industry Relations — [email protected]
